Handmade Nature of Our Products: Every crochet item is created entirely by hand. Because of this slight variations in stitches, tension, or color tones are natural. These are part of the handmade character and are not considered defects. For plushies and dolls Handmade toys may vary slightly in expression, shape, or proportions. This unique individuality is part of their handmade charm. These gentle variations are what make your piece truly one of a kind. ✨ Cancellation Policy Since our products are made to order, we begin preparation soon after an order is placed. • Cancellations are allowed within 6 hours of placing the order. • After 6 hours, the crafting process usually begins, so cancellations are not possible. For custom orders, we always share size, design or color details beforehand. To proceed, we ask for your confirmation: Please reply CONFIRMED to proceed. Work begins only after your confirmation. This ensures both clarity and fairness. ✨ Return Policy Due to the handmade and intimate nature of crochet items—and because they are not resalable once opened—we accept returns only if: • the product arrives damaged, or • you receive the incorrect item If you face any issue, please contact us within 48 hours of delivery with: Unpacking video is must and clear photos/videos of the product and packaging within 48 hours of delivery. This helps us understand what happened and assist you quickly. Not Eligible for Returns (to protect the artisan’s work) We are unable to accept returns for: • Size, color, or design preferences • “It looks slightly different from the picture” (due to natural handmade variations) • Gentle differences in shape/expression of plush dolls • Courier delays • Products that have been used, handled roughly, or opened without reason We always share detailed photos and descriptions to help you make a confident choice. ✨ Refund Policy If your order is approved for a return (damaged/wrong item), you will receive: • a replacement, OR • a full refund if replacement isn’t possible Refunds are processed within 5–7 business days to your original payment mode. ✨ A Small Note From the Artisan Each product is crafted by a single artisan. Returns impact not just inventory, but hours of careful handmade work. Please order thoughtfully. We truly appreciate your understanding, patience, and support for handmade craftsmanship. Your order doesn’t just buy a product—it supports the effort, heart, and creativity behind it. If you ever need help, we’re always here with warmth and honesty. 💛🌿