Eligibility: To be eligible for a refund, you must contact us within 7 days of receiving your order. Refunds are only applicable to damaged or incorrect items. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately with clear photos of the product and packaging. We will assess the situation and provide instructions for returning the item or issuing a refund. Return Process: If a return is necessary, we will provide you with a return shipping address. The item must be returned in its original condition, unused, and in the original packaging. You are responsible for the return shipping costs, unless otherwise agreed upon. Refund Process: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. If the item is deemed eligible for a refund, we will process the refund within 7 days The refund will be issued using the original payment method, unless otherwise arranged. Non-Refundable Items: Personalized or custom-made items are generally not eligible for refunds unless they arrive damaged or incorrect.