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Handcrafts
Theheartisthub
Katni
About
We customise wonderful handmade crochet products like tops in apparels, skirts, bikini sets, belts, caps, kids dresses, kids toys, key chains flowers, bouquet etc with love and care as we give emotions not just products.
Shipping to
All India
Handcrafts
Theheartisthub
By
Poonam
Katni
About
We customise wonderful handmade crochet products like tops in apparels, skirts, bikini sets, belts, caps, kids dresses, kids toys, key chains flowers, bouquet etc with love and care as we give emotions not just products.
Shipping to
All India
Products
Shop Policies
Shipping Policy
All orders are processed within 3-5 business days (excluding weekends and holidays), it may delay at times when we are experiencing high number of orders, in case of that, it will be informed to you priorly. We make every effort to fulfill your orders as quickly as possible. Shipping time also varies with location. We use standard delivery services and make sure that parcels are packed with utmost care, safety and love to prevent any in-transit damage. Customer can also choose for pick up from our address.
Refund Policy
Refund Policy
No refunds are applicable in any case. We do consider about our valuable customers, thus we tend to compensate through store credits, in case of damage from our side, only after checking parcel opening video and once we receive the product to our address.
Cancellation / Return / Exchange Policy
Cancellation / Return / Exchange Policy
CANCELLATION of order is not allowed, as each product is customised. As soon as order is received it is put into processing with your customisation details. Nevertheless, customers can request for a cancellation mentioning the order ID and reason for cancellation and if we have not started working on the order, we will cancel the same but with a cancellation charge of 5%, and the rest of the amount will be refunded.For RETURN, parcel opening video should be sent to us via email, video should be clear from start to end, seal should be visible, it should be clearly visible that customer has opened the parcel by cutting the seal in video, video should cover cutting of seal, unpacking, checking all parts and function of the item, without any camera manipulation, cuts and pauses, editting. Return/Exchange will be accepted only within 24 hours after delivery.It can be exchanged with the return window, only if it is received in physically damaged condition, has missing parts or is different from what mentioned. It should be reported on same day with the parcel opening video.Exchange will be processed only after, receiving the product in original condition, as sent by us.If damage is repairable or minor happened in transit, will not be considered.