The ArtandDesigns does not provide with the option to refund or exchange the product once purchased. The exact size and color are mentioned to avoid the need to exchange the product, so check images and read description before purchasing. Furthermore, the Quality Check team checks each product to ensure it does not have any defects. However, in case of any manufacturing defect, damaged item in transit or missing item in order, you can register a complaint with-in 48 hours by sending us an email at theartndesigns@gmail.com.To be eligible to for a refund, you are required to record a video of opening the package to prove that you received an already defective product. Do share your order number along with unboxing videoThe team will respond to the complaint query within 2- 5 working days and get in touch with you. If you are eligible for the refund or replacement, the team will communicate with you and take the needful steps.